FAQ
Frequently Asked Questions
Orders
Do I Need an Account to Place an Order?
No. You can checkout as a guest.
Creating a ZEVCASE account allows you to track orders, view your order history, and enjoy a faster checkout experience.
Can I Modify or Cancel My Order?
Orders may be canceled within 24 hours of purchase.
Because we begin production and fulfillment shortly after an order is placed, we cannot guarantee modifications or cancellations once processing has started.
If you need assistance, please contact:
as soon as possible.
Why Hasn't My Order Shipped Yet?
At ZEVCASE, each order is carefully prepared before shipment.
Orders go through production, quality inspection, packaging, and fulfillment processes to ensure the highest standards of quality.
Processing times may vary depending on product type, order volume, and seasonal demand.
Payments
What Payment Methods Do You Accept?
We currently accept:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Is My Payment Secure?
Yes.
All transactions are protected using SSL encryption and processed through trusted payment providers to ensure your information remains secure.
Shipping
How Long Does Shipping Take?
Estimated delivery times vary by destination.
For most countries, Standard Shipping typically arrives within:
8–15 Business Days
Delivery times may vary due to customs clearance, local carrier operations, weather conditions, holidays, and other circumstances beyond our control.
Do You Ship Internationally?
Yes.
We proudly ship to customers across North America, Europe, Australia, and many other countries worldwide.
How Much Does Shipping Cost?
We currently offer:
Standard Shipping: $4.99 USD
Express Shipping: $9.99 USD
Priority Express Shipping: $12.99 USD
Shipping options may vary depending on destination.
Tracking
How Can I Track My Order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take several business days to become active after shipment.
You can also track your order through our Track Your Order page.
My Tracking Number Isn't Updating. What Should I Do?
Tracking information may take 2–5 business days to update after shipment.
If your tracking information has not updated after several business days, please contact our support team.
Returns & Refunds
What Is Your Return Policy?
We offer a 30-Day Return Policy for eligible items.
Returned products must be unused, in original condition, and include original packaging.
For complete details, please visit our Returns & Refunds Policy page.
Who Pays for Return Shipping?
For returns that are not related to defective, damaged, or incorrect items, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
What If I Receive a Damaged or Incorrect Item?
Please contact us within 7 days of delivery and provide:
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Your order number
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Photos of the item
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Photos of the packaging
Our team will review the issue and provide an appropriate solution.
Packaging
Why Is My Order Shipped in Simple Packaging?
As part of our commitment to reducing unnecessary waste, some orders may be shipped using simplified protective packaging.
This helps minimize environmental impact while still ensuring products arrive safely and securely.
Our priority is to provide adequate protection during transit without excessive packaging materials.
Contact Us
Need additional assistance?
Email: Support@zevcase.com
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Designed to Elevate Your Everyday Carry.